Solitary Technology Help Centre

Find the Help You Need

Explore our guides and articles covering the most common topics for residential nbn customers. Click on a card below to go to the relevant section or guide.

Billing & Payments Understand how billing works, explore payment methods like PayID, Direct Debit, and card payments, and learn about our financial hardship policy.

Troubleshooting & Support Find steps to diagnose and resolve common internet issues, perform speed tests, and understand network diagnostics like traceroute.

Getting Started Information on setting up your new service, understanding your connection type, and what to expect with your first bill.

Manage Your Account Access your client portal to view statements, update details, and manage your services online.

Other Useful Resources

Here are some additional links and information you might find helpful:

Contact Us Find all the ways to get in touch with our friendly support team, including phone, email, and live chat options.

Network Status Page Check the current status of the Solitary Technology network and nbn™ outages in your area.

Policies Read our important policies, including our Financial Hardship Policy and Privacy Policy.