Remote Access Guide

Prerequisites

• Remote Workstation: The workstation you wish to connect to is managed by Solitary Technology and is powered on
• Compatible Device: The computer you’re connecting from is running Windows 11 or later, and is connected to the internet
• Account Access: Remote access has been enabled on your account and workstation

Overseas? Let us know!

We only allow remote access connections from a list of trusted Australian IP addresses. If you encounter an error, please get in touch so we can whitelist the IP address you are connecting from.

Step-by-Step Instructions

Follow these steps to establish a remote connection to your workstation:

1. Access the Remote Portal

   Navigate to remote.solitary.net.au in your web browser.

   Alternatively, if you’re using another computer managed by Solitary Technology, click our logo in the taskbar and select “Management Portal”.

   

2. Sign In

   Enter your work email address and select Sign In.

3. Email Verification

   A verification code will be sent to your work email address. Check your email and enter the code when prompted.

   

4. First-Time Setup

   If you are setting up your account for the first time, you will be asked to setup an authenticator app:

   • We recommend storing these in your password manager, or using the Google Authenticator app
   • Scan the QR code shown on screen using your authenticator app
   • Enter the 6-digit code generated by your authenticator app

   

5. Save Backup Codes

   Backup codes will be displayed on screen:

   • Save your backup codes in a safe place
   • Consider printing them off and storing them with your other backup codes
   • These codes are essential for account recovery

   Backup Code Storage

   Print your backup codes and store them securely. These make it easier for you to access your account if you lose access to your phone. We are also able to help you get access again if you lose your phone.

   

6. Start Remote Session

   Select “Start a new remote control session”.

   

7. Select Workstation (if applicable)

   If you have requested access to multiple workstations remotely, you will be asked to select which one you would like to connect to.

   

8. Session Type

   Select “Share the Console Session” and click Next.

   

9. Download Remote Control Application

   If it’s your first time connecting, you will need to download the remote control application. Follow the prompts to download and install it. You can also download it here

   

10. Begin Remote Control

    Done!

Troubleshooting

Connection Issues

If you’re unable to connect:

• Verify your internet connection is stable
• Ensure you’re connecting from a trusted Australian IP address
• Contact us if you need your IP address whitelisted

Login Problems

If you’re having trouble while logging in:

• Check your spam folder for the login code.
• Ensure both your phone and the computer you are trying to connect from are set with the correct time.
• Use one of your backup codes if your authenticator app is unavailable (for example if you lost your phone)

Important

Never share your login credentials, backup codes, or authenticator app with anyone. Always remember to log out and disconnect when you have completed your work.

Need Help?

Non-urgent Support For non-urgent requests, send us an email and a ticket will be made.

Phone Support Get immediate support over the phone. Call us on 1300 914 278