Help! My Bill Seems Incorrect!

We understand that sometimes a bill might not look quite right. If you’ve received a Solitary Technology nbn bill and think there might be an error, don’t worry! We have a process to help you get it reviewed and corrected.

Before You Contact Us

Before reaching out, taking a moment to review your bill and account details can sometimes help clarify the charges.

• Carefully check the bill details: Look at the dates covered by the billing period, the services listed, and any usage charges (if applicable to your plan).
• Check your plan details: Does the charge match the monthly cost of your current internet plan? Have there been any recent changes or upgrades to your service?
• Look for one-off charges: Sometimes a bill might include charges for new equipment, installation, or other non-recurring items. Check if any such charges appear.
• Review previous payments: Ensure all your recent payments have been successfully processed and applied to your account.

Understanding Your Bill

Need a hand deciphering your bill? Check out our guide on Understanding Your Bill.

How to Report a Billing Error

If, after reviewing your bill, you still believe there is an error, please contact us as soon as possible, so we can get it sorted.

1. Gather Your Information: To help us investigate quickly, please have the following details ready:
   • Your Solitary Technology account number (you can find this on your bill).
   • The bill number or billing period you are questioning.
   • A clear description of why you believe the bill is incorrect (e.g., “I was charged for a service I don’t have,” “The amount is higher than my usual bill and I don’t know why,” “I think I’ve been double-charged”).
   • Any relevant dates or times related to the disputed charges.
2. Contact Solitary Technology: Reach out to our customer support team. You can typically do this via phone or email. Providing the details you gathered in Step 1 will help us start the investigation immediately.
3. Allow Time for Investigation: Usually we’ll be able to get everything sorted on-the-spot, but sometimes we may need a couple days to investigate.

What Happens Next?

We will investigate your billing enquiry and get back to you with our findings. We aim to resolve billing issues as quickly as possible. If an error is found, we will correct your bill and notify you of the adjustment.

Get In Touch

Ready to report a billing error, or need help understanding your bill?

Contact Us Get in touch with our friendly support team to discuss your bill.

Understand Your Bill Learn how to read and understand your Solitary Technology bill.