nbn Fixed Wireless Troubleshooting Guide

This guide will help you diagnose and resolve common issues with your nbn® Fixed Wireless service from Solitary Technology.

Quick Start

Looking for what the indicator lights mean? Check the LED Indicator Reference table below, then follow the relevant troubleshooting steps.

Quick Checklist

Check these basics first:

• Is the nbn connection box plugged in and powered on?
• Is the outdoor antenna undamaged and unobstructed?
• Are all cables securely connected? Try unplugging and replugging them one-by-one.

Understanding the Equipment

nbn Fixed Wireless Components

1. Outdoor Antenna & Cable: Brings the signal to your property
2. Wall Outlet: Connection point inside your home
3. nbn Connection Box: The main unit that connects to your devices

Important

The outdoor antenna is precisely positioned for optimal signal, adjusted using specialised equipment. Never move it or place objects in front of it. If you need to relocate the antenna, please contact us

Step-by-Step Troubleshooting

1. Check Power Supply

Issue: No internet connection

1. Locate your nbn connection box
2. Check the Power LED:
   • Green: Power is on (proceed to step 2)
   • No light: No power detected

If no power detected

• Ensure the unit is plugged directly into mains power
• Check the power switch is ON
• Test the power outlet with another device
• Check your home’s circuit breakers

2. Check Connection Status

Check the LED indicators on your nbn connection box:

Status LED

• Green flashing: Normal operation
• Green solid: Device in test mode (normal)
• Amber flashing: Starting up (wait 2-3 minutes)
• Red: System fault → Contact us
• No light: Unexpected state → Contact us

ODU LED

• Green solid: Online
• Green flashing: Normal activity
• Red solid: Offline → Contact us
• Red flashing: Error → Contact us
• No light: Unexpected state → Contact us

Signal Strength

• Green: High signal strength
• Amber: Medium signal strength
• Red: Low signal strength (service may be affected)

3. Check Outdoor Antenna

Antenna Inspection Checklist

Inspect for:

• Physical damage (fallen branches, storm damage)
• Obstructions (new construction, vegetation growth)
• Antenna alignment (should not be moved)

Maintenance:

• Keep branches and shrubs clear
• Don’t cover or paint the equipment
• Don’t remove tamper-proof covers

4. Check Internal Connections

1. Verify cables to your router/modem are secure
2. Check which UNI-D port we have designated for your service. You can see this in My Solitary, or by contacting us.
3. Ensure you’re using the correct ports
4. Test with a different ethernet cable (if available)

LED Indicator Reference

Component	Color	Pattern	Status	Action Required
Power	Green	Solid	Normal	None
Power	None	-	No power	Check power connection
Status	Green	Flashing	Normal operation	None
Status	Green	Solid	Test mode	None
Status	Amber	Flashing	Starting up	Wait 5-10 minutes
Status	Red	Any	System fault	Contact us
Status	None	-	Unexpected state	Contact us
ODU	Green	Solid	Online	None
ODU	Green	Flashing	Activity	None
ODU	Red	Solid	Offline	Contact us
ODU	Red	Flashing	Error	Contact us
ODU	None	-	Unexpected state	Contact us
Signal	Green	Solid	High signal	None
Signal	Amber	Solid	Medium signal	None
Signal	Red	Solid	Low signal	Monitor performance

Common Issues & Solutions

Service Activation

New installations

• Service may take up to 24 hours to activate after the technician completes installation
• Temporary interruptions: Normal during activation period
• No service after 24 hours: Contact us

Power Outages

Critical Information

During power outages, nbn Fixed Wireless equipment will not work. This affects:

• Internet connectivity
• VoIP phone services
• Safety-critical equipment (medical alarms, monitored fire alarms)

Recommendations:

• Keep a charged mobile phone as backup
• Maintain copper line if you have poor mobile coverage
• Discuss alternatives with equipment providers for safety-critical devices

Weather Issues

Weather Impact

• Heavy rain/storms: May temporarily affect signal quality
• High winds: Can misalign antenna (contact us if persistent)
• Snow/ice: May accumulate on antenna (usually self-resolves)

Performance

Performance Troubleshooting

1. Slow speeds: Check signal strength LED, remove obstructions
2. Intermittent connection: Monitor LED patterns, note timing
3. No connection: Follow full troubleshooting steps above

Equipment Maintenance

nbn Connection Box

• Location: Keep in dry, well-ventilated area
• Power: Always keep plugged in and turned on
• Cleaning: Use dry cloth only (never water)
• Protection: Shield from water, steam, excessive heat
• Visibility: Ensure LED indicators are accessible

Outdoor Antenna

• Positioning: Never move or adjust (professionally calibrated)
• Clearance: Keep vegetation and objects away
• Protection: Don’t cover, paint, or modify
• Inspection: Check periodically for damage

When to Contact Support

Contact us if you experience:

• Red LED indicators that persist after 5 minutes
• No LED lights after confirming power supply
• Physical damage to equipment
• Persistent connection issues after following this guide
• Need to relocate equipment

Unused Ports

• The other UNI-D ports are for additional services, such as for a granny flat or seperate business connection.
• Contact us or order online for an additional service

Related Resources

Speed Test Guide Learn how to properly test your internet speed and interpret results.

WiFi Troubleshooting Improve your wireless speeds and diagnose WiFi-specific issues.

Network Diagnostics Learn how to run traceroute and other network diagnostic tests.

Contact Support Get in touch with our technical support team for personalized assistance.

My Solitary Portal Access your account, view service details, and manage settings.

Network Status Check for current network outages and maintenance in your area.